MANAGED IT SUPPORT

Designed specifically for UK SMEs, giving you all the tools you need to drive your business forward.

ONE PLACE FOR ALL YOUR IT NEEDS

Most IT support stops at firefighting. We go further – and build back-office engines ready for growth. With AVITEX Managed IT Support, you can expect:

Resolution

Service Desk

Fast, human help when your team needs it via phone, email or our online portal.

Prevention

Proactive Maintenance & Monitoring

Updates, patching, security checks done without chasing.

Innovation

Admin Automation Support

We identify and automate admin work that slows your team down – no extra hires, no skills limitation.

FAQs

Why should I work with AVITEX?

AVITEX isn’t just an IT provider – we’re your scale partner. Here’s what makes us different:

> Fully managed IT support – one package covering users, infrastructure, and strategy.

> Experts based in the UK and South Africa – fast, human support via phone, portal, or email.

> Real transparency – live dashboards showing end-user sentiment and SLA performance.

> Built to scale – we flex as you grow, no bloated payroll or lagging systems.

> More than break/fix – proactive optimisation, admin automation, and strategic input baked in.

Why is AVITEX different to other IT Support Providers in London?

Most MSPs deliver reactive support and call it a day. AVITEX goes further:

> Support + strategy – we fix what breaks, then fix what slows you down.

> Automation-first mindset – tickets down, productivity up. We design for scale.

> Modern tools, applied fast – no legacy lag. We deploy emerging tech across your back-office.

> Commercial DNA – our leadership scaled fast-growth SMEs before AVITEX. We get what growth needs.

In short: we don’t just manage IT. We turn it into a competitive advantage.

Is an IT Support contract with AVITEX flexible?

Yes – your business isn’t off-the-shelf, so your support shouldn’t be either:

> Choose full-service or co-managed with your internal IT team.

> Custom SLAs and coverage hours to suit how your unique business needs.

> Scalable pricing aligned to headcount – no hidden extras.

We start with your real-world needs and flex to match – no rigid contracts, just practical delivery.

What type of IT support do I need?

It depends on your setup, resources, and priorities. Start by asking:

> Do you need full outsourcing or support for your in-house IT lead?

> Are your operations 9–5, hybrid, or 24/7?

> Are you preparing to scale or dealing with complexity today?

We’ll help map this out to get your support just right

What do you specialise in?

AVITEX specialises in levergaging emerging technologies as part of our Managed IT Support service. We focus on outcomes – not just uptime.

Our core strengths:

> Admin automation – reduce repetitive tasks, improve compliance, and free up your team.

> System integration – connect your apps and data to remove friction across workflows.

> Smart data handling – OCR, PDF parsing, and intelligent capture for faster decisions.

> Ethical automation – web data pipelines built for scale and security.

> Applied AI – turning everyday bottlenecks into strategic wins.

This isn’t IT that just keeps the lights on. It’s IT that moves you forward.

What does the onboarding process look like?

When you join us, we take you through a seamless 4-stage process designed around your business needs and timeframes.

1. Understand Your Needs (No Cost)

We start with a no-obligation call to get to know your business, IT infrastructure, future goals, and current challenges.

2. Network Review

Our engineers visit your site to carry out a general review and better understand your environment.

3. Onboarding

If you decide to partner with us, our engineers set up your sites with no extra initial fees. This stage typically takes between 2 weeks and 1 month, depending on complexity.

4. Go Live

All systems are fully set up, documented, and monitored. From here, you’ll receive one predictable, all-inclusive monthly invoice based on your agreed user numbers.

We Scale With You

Whether you're opening new locations, hiring teams, or taking on bigger contracts, we flex with you - no downtime or creeping costs. You pay per user, not per problem.

How It Works

First, we'll set up a call to get to know you, your business, and discuss your current IT infrastructure, future goals, and any issues you're facing. This is a no-obligation chat to see if we're a good fit. Then if you choose to partner with us, we'll send our friendly engineers to get your site(s) set-up. No extra initial fees involved - just your fixed, monthly support fee.

Admin Automation

Because admin is where productivity dies quietly – and IT is the only function with the visibility and technical reach to fix it. From ticket data to user workflows, your IT partner sees the patterns others miss. Automating repetitive tasks shouldn’t be a side project – it should be built into your support model by the team already inside the systems.

From automation to integration, our team delivers fixes that legacy MSPs simply won’t. Below are examples of just a few of the ways that our engineers have used technology to eliminate admin pain and unlock smarter ways of working.

Supplier Invoice Roll-Up to Xero

Parses supplier invoice emails, stores PDFs + line totals by job, and auto-sends a monthly roll-up to Xero.

Challenge: Manual CSV downloads and uploads into Xero were error-prone and delayed month-end.
Solution: Email parser → Airtable database with supplier, job ref, dates, amounts, attached PDF; scheduled roll-up groups totals by job and emails a monthly bill file to Xero.
Result: Hours of admin saved each month

Policy Acknowledgement Tracker

Tracks who has read & accepted compliance policies.

Challenge: Sign-offs came in across emails and spreadsheets.
Solution: Automation that sends unique links via email/WhatsApp, records acknowledgements in Airtable, generates timestamped receipts, and escalates overdue staff.
Result: 100% coverage before deadlines, clean audit trail (who/when/which version), and automatic re-collection after updates.

AI Email Assistant

Automates high-quality email drafting using company-specific insights.

Challenge: Crafting personalised outreach emails was slow and inconsistent across teams.
Solution: Built a Retrieval-Augmented Generation (RAG) system that pulls in company-relevant data from blogs, reports, and marketing material to generate tailored emails.
Result: 10x faster email creation, improved message accuracy, and better engagement with prospects.

Company Research Automation

Automated profiling of 12,000+ UK companies using scalable data pipelines.

Challenge: Manual company research via Google, websites, and LinkedIn was slow and inconsistent, limiting insight and scalability.
Solution: Built a pipeline combining headless scraping, website and LinkedIn discovery, and API enrichment, storing structured data in Postgres.
Result: Processed 12,000+ companies, enriched 3,400+ profiles, and cut research time by 90%, enabling faster segmentation and sales targeting.

AI Data Analyst Console

Chat-based tool that lets anyone query business data without SQL.

Challenge: Non-technical teams relied on analysts for simple queries, creating bottlenecks and delays.
Solution: Built a chatbot powered by GPT-4 and custom workflows to answer plain-English questions with real-time SQL or Sheets data.
Result: Enabled instant access to insights, reducing analyst load and accelerating decisions.

QuickBooks Automation with AWS

Serverless automation for custom business logic and transaction syncing.

Challenge: Manual tax calculation and data entry created errors and delays, especially with varying city tax rules.
Solution: Used AWS Lambda to process complex tax and formatting logic per city, and n8n to manage data sync with QuickBooks via API.
Result: Fully automated financial workflows, tax accuracy across cities, and hours saved each week for finance teams